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Customer Loyalty Trends for 2021

Takeaways, Insights, and Predictions For The New Year

Businesses and individuals across the globe were still feeling the impact of the past year and the COVID-19 pandemic when 2020 came to a close. As brands look ahead towards a new year filled with both challenges and opportunities, a growing number are turning to their customer loyalty and retention strategies to help them recover, grow, and thrive. In the aftermath of an unprecedented year, what lies in store for customer loyalty in 2021?

Check out our ebook 2021 Loyalty Trends to learn:

  • The ways customer loyalty industry adapted and evolved in 2020 as a result of COVID-19.
  • How rapid changes in consumer expectations and shopping habits is accelerating the loyalty sector's shift towards prioritizing emotional connections and engagement between the brand & customer.

  • Where organizations plan to expand their loyalty capabilities in the coming year, from analytics technology to personalized marketing.  

  • Key loyalty strategies to help you nurture deeper, more valuable customer relationships in 2021.

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