What to do when your loyalty program is failing to meet its KPIs
Launching a new or revamped a loyalty program is an exciting time. So it’s understandably frustrating if you start to see performance issues or your program is failing to hit certain key-performance indicators (KPIs).
In this guide we explore some of the common reasons loyalty programs struggle to perform along with various solutions -- many of which can end up solving multiple issues.
What's included?
- What to do when your loyalty program starts struggling to perform
- The top issues loyalty program experience that hinder progress, such as:
- Lack of long- and short-term planning
- Weak enrollment strategy
- Not leveraging program data and customer data effectively
- Lackluster rewards strategy
- Outdated loyalty program software or user-experience
- Ideas for solving common loyalty program issues and improving program results
Check out our guide for Why Your Loyalty Program Is Failing (And how To Fix It) and start improving your loyalty program performance today!